DCX 2018: How to Navigate Through Risk & Uncertainty from Nikki Barua
Cultural shifts and changing expectations, not just the advancement of technology, are transforming customer experience. Recognize why looking outside your industry is no longer a creative exercise, but a business imperative in the age of Amazon. Learn valuable lessons from other industries to ignite change within your own. Unlock value by transforming your organization into a truly digital business. Generate momentum with a culture of innovation – one that is constantly adapting to a disruptive environment that doesn’t stand still. Understand the capabilities, mindset and skillsets needed to adopt this approach, and how you can be the change agent that helps your organization successfully navigate through risk and uncertainty.